We could not be more pleased with how quickly the hood arrived and how well packaged it was. We are in the middle of kitchen remodeling and we had to wait a while until the cabinets were in place in order to install it.
I won't talk about the process of installation because everyone has different needs, for instance, venting issues, re-routing of air pipes, holes in ceiling or wall, etc.
The Hood looks amazing but the most important thing is that it works as intended. It does.
The picture shown on the description is not the same one we got. Ours is all stainless steel with steel baffles. 760 CFM's. We were able to install it at 32" from the top of the high power gas stove and it works beautifully without getting in the way. (for those with high BTU gas stoves, do the research for your stove since high BTUs and high CFMs may need extra distance)
We specially enjoy the fact that the hood can be set up to shut itself off after 3 minutes.
It is a bit loud, but not as loud as the piece of junk it replaced with less than 300 CFMs. We have kitchen/family room combo and there is enough noise with TV and kids to make no difference. The main thing is that it contains cooking odors and there is no grease on the side cabinets.
After cooking a dish with cabbage as one of the ingredients, we could all tell how much better this hood was than the one we had before. It did not smell in the bedrooms or hallway.
In short, we love the hood. It looks great. The stainless steel is beautifully polished and is eye candy as well as a great performer.
One thing to remind myself of and leaving it here for those who will find it useful: When cleaning the baffles, remember to remove and wash the capture plastic container.
Okay, how is the service with this company?
If you have to deal with anyone there, you may be pleasantly surprised with the fact that your call is not routed out of the country. My contact person was Laureen in Ohio and she could not have been more friendly and professional.
The fast responses received from Laureen is reminiscent of times gone by. If you are old enough, you will remember when customer service, professionalism, courtesy, and problem solving, were the golden standard upon which businesses were built. This is most definitely the case here.
Our reason for the contacts is the fact that our ceilings are 10' feet tall. If that is the case for you, ensure that you order the right extensions to fit your needs at the time of placing the order.
We could not be more pleased with the product or the company. We highly recommend them.