I looked around quite a bit for a 36" stainless steel hood for our new home and comparable hoods were $1,000 - $2,000 range. I was initially bit skeptical since price was so good and was not sure if this hood will work with our 9' ceiling. I was happy to get quick answer from Laureen that it should be fine for 9' ceilings and I placed the order. Item was delivered within 3-4 days.
We just moved into the house and noticed that the lights on the hood did not work, fan worked just fine. I wasn't sure what to do since I had purchased the product over a month ago - but decided to send an email to the vendor to see if they can provide me with any pointers. I was really impressed to receive the email from Laureen within minutes telling me she had already put replacement transformer in the mail for me and in the mean time I can check for any loose connections. My lights are now working fine after replacing the new transformer. The product looks great and working good for last 2 weeks that we have been using.
I will definitely do business with this vendor. Things happen, but, how they addressed the issue was amazing in my opinion.