Service 1-775-636-8201


Frequently Asked Questions

How do I obtain an order confirmation?
  • Customer must provide a valid E-mail address during the checkout process.
  • All orders are subject to verification and approval.
  • All approved orders will be accompanied by an E-mail confirmation from our secure
    payment server.
  • All shipped orders will be followed by an E-mail confirmation including tracking
    number(s) and shipping carrier contact information.

What are your payment methods?
  • All major credit and debit cards, including VISA, MasterCard, Discover, and 
    American Express
  • Amazon Checkout
  • PayPal

  We do not accept COD orders.

Credit Card Orders:
  Shipping address must be on file and confirmed by credit card issuer, except for American Express orders, which must be shipped to the billing address only.

What is your shipping policy?
  All items are shipped via FedEx Ground, except where noted (some models will be shipped via Truck Freight, due to their size and/or weight).  Tracking number(s) will be provided by E-mail by the end of the next business day (8PM EST).

All items ordered Friday - Sunday will be processed and shipped the Monday proceeding the order. All other orders will be shipped the next business day.

*Orders shipped to zip codes 100## - 119## (New York), 200## - 205## (Washington DC) & 025## - 026## (Massachusetts) are subject to an freight shipping fee of $196 due to handling fees in those zips for large packages. 

*All items are subject to a flat shipping fee.

Fast Shipping?
  Items that ship ground through FedEx will take 1-5 business days depending on your location from shipping warehouse. 

  Items the ship frieght will take 3-7 business days depending on your location from shipping warehouse.

Do you charge a sales tax?
  Orders shipped within the state of Ohio, Nevada, & Tennesse are subject to sales tax. Orders shipped outside of the state of Ohio & Nevada are not subject to sales tax. Current sales tax rate in Marysville, OH is 7%, Reno, NV 8.265%, and Bruceton, TN 9.75%.
  Items will be shipped and tracking number(s) provided by E-mail as soon as the payment is cleared.

What is your return policy?
  Prior to shipping, all Range Hood Store products are individually inspected to verify that they leave our facility in brand-new condition. We recommend that all customers inspect the packages immediately upon delivery, and test the item(s) for proper functionality prior to installation.

  If shipping damage is discovered, please contact us within 7 business days from date of delivery. After 7 business days, it will be the customer’s responsibility to file a damage claim with the shipping company. The Range Hood Store will assist the customer in filing the damage claim, if required to do so by the shipping company.

  It is the customer’s responsibility to consult their ventilation specialist prior to purchase in order to assure that the product will fit its intended application, as well as comply with local building codes.

  All products to be returned for a refund are subject to a 20% restocking fee, and must be shipped at the customer’s expense.

  *Any custom ordres such as reducting or other modifications to the hood prior to shipment cannot be returned.*  

General terms (applicable to ALL returns):

  • All returns must have return authorization from The Range Hood Store prior to shipment.
  • Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable.
  • Special-order items or altered items cannot be returned.
  • Items must be received in the original packaging materials, including the original, securely sealed box, Styrofoam panels, accessories, and instruction manual.
  • Items returned for a refund must be received in perfect condition, free from scratches, dents, or any other damage.
  • There are no refunds or exchanges on installed or used items.


A lifetime warranty on the motor?
  Certain hoods purchased after 1/1/2017 are eligible for the lifetime motor warranty. All other hoods are subject to the 3 year parts warranty.