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Returns & Refunds

Return an Item or Order

You may return an item for a refund of the merchandise total within 60 days of delivery.  All refunds are subject to shipping costs back to The Range Hood Store. Returns requested after 30 days are also subject to a 20% restocking fee.  


Call our Customer Service Department so that we can contact our carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected.


All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in anyway.


Items must be in new condition and in the original packaging to qualify for a full refund. Prior to shipping, all Range Hood Store products are individually inspected to verify that they leave our facility in brand-new condition. We re-package all of our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Care Department at 1-866-528-0571 within 48 hours.


Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If unit does not work, please contact customer service right away.


Please note that chimney extensions, chimney short kits, crown moldings are non-returnable purchases, please contact one of our specialists if you have questions about short kits or extensions.


Freight return policy.

  • When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.


All returns must have return authorization from The Range Hood Store prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.